Our rules

Important Information

We want your experience with our services to be as convenient and hassle-free as possible. That's why we provide you with clear information about cancellation options, what to do if you're running late, and transfer rescheduling options.

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Overview of important information

Please select what kind of service you are interested in.

znak zrušenia
Transfer Cancellation

Complete cancellation of your transfer
ikona otvoreného kalendáru
Change of Date

Changing the date of your transfer
ikona znázorňujúca meškanie
I've Got Delay

Our policy on client delays

Cancellation policy

Do you want to cancel or reschedule your transfer? Read our terms and conditions.

Order cancellation

Would you like to cancel your order?

100%
Refund

More than 48 hours before departure you have the possibility to cancel your reservation without charge. In the case of payment via the website, a fee will also be deducted from the amount for processing the transaction by the payment gateway.

70%
Refund

24-48 hours prior to departure you have the option to cancel your order for a fee of 30% of the total amount. In the case of payment via the website, a fee will also be deducted from the amount for processing the transaction by the payment gateway.

0%
Refund

Cancellations cannot be made less than 24 hours prior to departure. However, we reserve the right to make an exception in exceptional circumstances.

Exceptional situation

In the event of cancellation or change of the flight by the airline, as well as in situations where extraordinary measures regulated by the state authority of the Slovak Republic or the state of destination are declared, the cancellation fee for the booked carriage will be charged, unless otherwise agreed beforehand.

Rescheduling an order

Would you like to reschedule your transfer?

More than 48H before transfer

More than 48 hours before departure you can reschedule the departure date free of charge, only in case of availability on the following date.

24-48H before transfer

24-48 hours before departure you can reschedule the departure date for a fee of 20€, only in case of free capacity on the following date.

24H before transfer

It is not possible to reschedule the departure date less than 24 hours before departure. However, we reserve the right to make an exception in exceptional cases.

Are you running late?

Rules and fees for delayed clients

What are our charges for waiting?

We understand that your flight delay is out of your control, which is why we offer the first hour of your wait for free. Each additional half an hour is charged at 8€. We therefore recommend that you take out delay insurance when you make your payment.

We recommend you to purchase delay insurance

When booking an airport transfer, it's important to think about unexpected delays. We therefore recommend you take out insurance against delays. This service will give you peace of mind and financial protection, as it will cover the cost of alternative transport solutions or provide compensation in the event of flight delays.